SHIPPING AND RETURNS POLICY
PACKAGE REQUIREMENTS FOR FREE PRIORITY SHIPPING ON RETAIL RESELLER ORDERS:
- All Retail Resellers must purchase a minimum of $500 at checkout to be eligible for Free Priority shipping.
Free Priority Shipping Details:
- Shipping can take 1-5 business days depending on your location. NOTE: Due to the widespread affects of COVID-19, we can not guarantee shipments will arrive within the 1-5 day window.
- Handling time is same business day if ordered before 3PM Central Time Weekdays Mon-Fri and there are no handling fees.
- We do not accept returns on consumables or flower. Other items can be returned new and unopened within 30 days from delivery for a full refund.
- You must return items in new or unused condition with all original materials included in the shipment. We inspect all returned items and award a partial refund for opened or used products.
- If you would like us to provide prepaid shipping for your return, we will deduct the shipping cost from your refund. If you ship the item through your preferred service, you must provide a tracking number.
- We must receive your returned items at our processing facility within 45 days from delivery. For fulfillment errors and/or defects, you will be provided with a prepaid return shipping label.
- If you used our free shipping services, the cost of shipping your order will be deducted from your refund if the return reason is not related to fulfillment errors and/or defects.